Increasing Engagement and Reducing DNAs

Increasing engagement and reducing DNAs (did not attends) will have a huge impact on all services. There are many reasons people do not show up to their appointments and this non-attendance is a huge cost. Over the last few decades science based approaches have been developed to reduce DNAs by making subtle, low or zero-cost interventions that has made better use of the staff resources and reduce the intensity of the support services users, patients and clients need at the time they engage with services. More recently the NHS adopted some of these approaches and found savings of nearly £200 million pounds by just asking one question to people when they were making their appointments. The Increasing Engagement strategies are incredibly simple, create better working environment, raise morale, reduce the complexity of the challenges of your service users group and will serve the needs of your commissioners. If you want to get those outcomes - get up to speed on the current science that reduces DNAs and simultaneously increases engagement.

An Introduction to the Betterminds' "Increasing Engagement and Reducing DNAs" Course

The Betterminds course is designed to help reduce DNAs in your service for no cost or little cost. Using the science based research into increasing engagement this course will offer you and your team the tools and techniques to reduce the number of missed appointments that take place in the early stages of treatment.

The training will offer simple to implement approaches that can reduce DNAs from the initial contact and also offer the most effective tools to reduce the likelihood of missed appointments at each and every step of the contact process so that there is better engagement, more enhanced motivation and greater opportunity to meet service users needs more easily.

By accessing this skill set, your staff and service will reduce the underlying cost of individual treatment episodes for the most vulnerable which means you will have better use of your resources. By supporting the service users earlier than they are engaging now, then the needs are far less complex and their ability to move through treatment is likely to be more rapid.


How Long is the Increasing Engagement and Reducing DNAs Course?

The Better minds Increasing Engagement and Reducing DNAs usually runs for a single day, however, this may be extended depending on the requirements of your organisation.

What Will My Team Gain From The Betterminds' Increasing Engagement and Reducing DNAs Course

  • Greater key working skills
  • A reduced rate of DNAs
  • Awareness of how to Increase KPI outcomes
  • A more dynamic work environment
  • Increased morale as more effective work is undertaken

Where Will The Betterminds' Increasing Engagement and Reducing DNAs Course Be Useful

This course is useful in all organisation that work with vulnerable people and who may struggle to engage with services leading to missed appointments.

This can include all aspects of social care, criminal justice and substance misuse services. This training will help raise attendance and engagement in social housing, probation services, drug treatment provision, eating disorders, mental help provision and any form of community engagement and social prescribers.

What Are The Primary Course Objectives

  • Understand the reasons why some service users do not attend appointments
  • Skills to increase engagement
  • Understanding of how persuasion science can offer opportunities in treatment
  • Wider understanding of how the work environment directly impacts on attendance
  • No cost technique to address the work environment to increase attendance and engagement
  • Practical skills to raise commitment and engagement
  • An understanding of how intrinsic and extrinsic rewards can increase engagement

What Else Will Our Team Learn

  • The impact of poor engagement
  • How to construct science based effective appointment letters
  • Effective questioning tools
  • Effective persuasion techniques
  • An understanding of why people still may not engage in treatment
  • Effective persuasion techniques
  • Tools and techniques to engage in first contact phone calls that limit DNAs
  • Approaches to upskill first contact staff to enhance engagement.
  • Environmental management to increase engagement
  • Rapid rapport building tools
  • Effective assessment approaches to boost motivation, increase expectations and promote ongoing engagment

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