Effective Key-working is the primary driver of change for service users, clients and whoever we work with. Key-working is largely a solitary process and so staff can become vulnerable to adopting unhelpful patterns and failing to reach their full potential as practitioners. Appropriate key-work training can liberate you and your team to maximise your potential by being exposed to science-based best practise to nurture the intuitive motivation of your client group, promote growth mindsets and promote a culture of sustainable change. Keyworking operates through tailored key sessions that deliver self-development skills which can be used to increase support between service users and an organisation. Key sessions are designed to help people build rapport and gather an all round better understanding of where expectations lie and to set effective goals for themselves and others.

An Introduction to the Betterminds' "Keyworking" Course

This course is designed to help the learner have a greater overview of the purpose of key-working, how to maximise each intervention and be able to rapidly identify and evaluate the purpose of each session to maximise outcomes for their clients. This course will help the service meet its outcomes by helping staff to deliver efficient key-working outcomes for those clients which will in turn raise confidence and expectations in the practitioner.

How Long is the Keyworking Course?

The Betterminds Keyworking Course usually runs for one single day, however, this may be extended depending on the requirements of your organisation.

What Will My Team Gain From The Betterminds' Keyworking Course

The Betterminds Keyworking Course will teach you what Effective Keyworking is and how it is essential for self-efficacy and independence. You and your team will be equipped with the required tools and techniques necessary to allow you to develop effective keyworking skills and utilise these within the workplace. 

This will include effective evaluation of client needs through ongoing assessment and evaluation of progress.

Effective communication to raise expectations.

Tailored goal setting.

Tools and techniques to raise engagement, motivation, expectation and commitment to the planned works.

Where Will The Betterminds' Keyworking Course Be Useful


This course will be effective in any busy work environment or any other work environments. This course is especially effective for teams who deal with clients on a regular basis.

What Are The Primary Course Objectives

  • Understand what makes a key session effective
  • Practise a range of rapport building skills
  • Understand the role of expectations, communication skills, esteem building and effective goals setting
  • Understand the role of a Growth mindset for change
  • Be a more confident, capable and empathetic practitioner.

What Else Will Our Team Learn

  • You and your team will also learn tools and techniques used to develop effective keyworking skills
  • You and your team will learn how to implement those tools to best support service users
  • How keyworking can improve the overall output of your organisation and your team morale
  • Build a culture of effective change and high exception for all

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